Διοίκηση λειτουργιών και διαχείριση ποιότητας στις αθλητικές επιχειρήσεις και αθλητικά σωματεία

Abstract

Nowadays, the sports industry has grown in a vast rising million-dollar global market. As a result, sports organizations constantly seek ways to remain feasible and competitive. Although a significant volume of studies highlights the importance of applying methodologies and techniques to increase their efficiency, profits and management control the need for a holistic approach emerges. In this context the present study presents the results of a literature survey on the application of management science fields to sport management. The survey covers existing published research outputs of sport management maturity assessment frameworks and the application of process mining in business process management. Specifically, the aim of the study is to highlight the most prominent Critical Success Factors (CSFs) used by SM maturity assessment frameworks utilizing the existing published work on the application of management theories to SM for each CSF. The main goal is to point out the need for a holistic and comprehensive view that encompasses a broader spectrum of management control.